Communication, compassion and an adaptive mindset secure future business for the Centre
The Kuala Lumpur Convention Centre (the Centre) has been consistently communicating and working closely with clients to reschedule a large number of meetings and events that have been impacted by the current coronavirus (COVID-19) situation. As a result, they have so far successfully rescheduled 66 events into the latter half of 2020.
The Centre’s team have been utilising all their vast experience to rearrange its calendar and apply as much flexibility and empathy to accommodate the large number of events which have been affected. The Centre’s team rose to the challenge, working extremely closely with our clients to find their preferred dates and offer solutions.
They also used their specialised knowledge to help organisers to ‘reimagine’ their events, making adjustments to event design and layout, based on the expected business events landscape in the future. Of paramount importance has been their passion and concern to assist loyal clients and help international associations, who have been patient and collaborative, in finding mutually suitable dates in the calendar to maintain their meetings in Malaysia.
The Centre’s team also revisited the capabilities of the venue itself, to identify how both technology and more creative use of space and F&B provision will enable meetings and events to continue seamlessly taking into account the new operational requirements pertaining to hygiene, social distancing and virtual events, so clients can conduct meetings with peace of mind and focus on their business imperatives while the Centre provides an ideal environment for business continuity.
According to the Centre’s General Manager, Alan Pryor, “COVID-19 has presented all of us with many unique challenges, but we are remaining as flexible and resilient as possible, and working very hard and closely with all our recurrent and potential new clients to ensure that every event at our venue is a success. We look forward to welcoming events back to the Centre once Government deems it safe to do so, and we are ready to institute all guidelines and provide a safe, healthy and secure environment in line with operational standards laid out.”
“Until we can meet face-to-face, we wish all our clients, stakeholders and communities at home and abroad good health and wellbeing and express our sincere condolences to those who have experienced personal loss during these very trying times,” he concluded.
For all the latest news and information on the Centre, visit www.klccconventioncentre.com.