In business, events, and everyday life, the quality of your decisions often comes down to the quality of your questions. Too often, we rush toward answers without first ensuring we’re asking the right questions.
Why Questions Matter
Asking the right questions allows you to see issues from new perspectives, uncover hidden challenges, and explore opportunities you might otherwise miss. Good questions aren’t just about gathering information — they spark dialogue, inspire creative thinking, and open new possibilities.
The Power of Open-Ended Questions
Instead of yes/no queries, open-ended questions encourage detailed responses that reveal valuable context. A simple shift — asking “Why is this important?” or “How can this be approached differently?” — often leads to deeper insights. Phrases like:
“Why do you think this is happening?”
“How does this affect the outcome?”
“Can you explain what success looks like?”
These prompts invite fuller explanations, clarify priorities, and expose opportunities for problem-solving.
Applying the Q&A Advantage
When you hit a roadblock, ask yourself: Am I asking the right questions? This simple reset can transform confusion into clarity. In conversations, negotiations, or decision points, try framing your next step not as an answer, but as a better question.
By developing the skill of asking thoughtful questions, you’ll uncover insights that drive stronger strategies and better results.
Pro Tip: Keep a running list of go-to open-ended
questions. Whether it’s “What does success look like?” or “What would
you do differently next time?”, these prompts can become a powerful toolkit
for better decisions and smarter outcomes.
by Katherine Markham, CHME, Co-Founder, ConventionPlanit.com
IMEX America returns to Las Vegas from October 6-9, 2025. Ahead of the industry’s major global tradeshow, we discussed current trends and highlights what sets this event apart.
Your dedication to our industry’s development on a global scale is extraordinary. What makes IMEX America so successful?
Our emphasis spans from design to education, prioritizing the advancement of the global industry. We aim to create an environment where individuals want to attend by choice rather than obligation. In collaboration with our partners, we enhance awareness, foster participation, and advance educational opportunities. We even encourage participating planners to bring their RFPs to the tradeshow. This integrated ecosystem fosters professional networking, facilitates business transactions, and provides engaging experiences.
How does IMEX America affect positive changes in our industry?
Values lead the way for long-term impact, with education sessions that focus on topics like mental health and well-being. Experiential sharing and educational tracks prepare future leaders and expose them to various career paths.
What are the takeaways for planners and suppliers?
It’s a one-stop shop basically, bringing together all sectors of our industry in one place. The tradeshow offers professionals a wide range of global suppliers. And with 25% of international planners present, meeting professionals can also exchange ideas and innovations with their global peers.
During IMEX America this year, MPI’s keynote speakers are focused on human connection, well-being and macroeconomics. Do you consider this to be a theme for this year? What topics are trending?
Leadership and organizational culture remain central themes, alongside our Talking Point, IMPACT 2.0. Key trends identified at the Frankfurt show last spring included growing attention to artificial intelligence and budgeting, as well as their implications for the workforce. Accordingly, we have incorporated sessions designed to address matters relevant to all participants.
Your association and corporate education tracks offer sessions for every experience level. Can you tell us how the ‘Executive Meeting Forum’ is different?
Yes, it was launched in 2011. It serves 50-60 major corporate meeting professionals who run the global or regional meeting departments of companies with revenues over $100 million, in an afternoon of curated, relevant topics and facilitated conversation.
What is Smart Monday about and who should attend?
This is a dedicated pre-show education day exclusively for meeting professionals, providing an uninterrupted environment for learning. MPI delivers 60% of the educational sessions. The event attracts around 1,500 participants, of which 60% are planners, as well as savvy suppliers.
With 65% of planners with over $1 million in meeting and event business, what are the qualifications for meeting professionals to attend and why?
Planners who organize meetings are eligible to attend the event as buyers. North American planners may be hosted if they arrange meetings both within and beyond North America. International planners as well may be hosted if they hold meetings inside North America.
A reported 95% of students who attended an IMEX-MPI-MCI Future Leaders Forum were more likely to enter the meetings and hospitality industry. Can you elaborate on your success in uncovering and coaching future leaders?
Over the past 20 years we have educated over 5,000 university students across the world as a part of the Future Leaders Forums that take place at IMEX, MPI and other partner events. A recent survey showed that 95% reported feeling welcomed and expressed greater interest in careers in meetings and hospitality as a result of attending. With two decades of mentoring, we actively encourage and support industry career growth.
Every conference comes with big expectations—networking opportunities, seamless logistics, and memorable experiences. But behind the scenes, even small risks can spiral into major setbacks. Identifying these risks early and preparing for them is the most effective way to protect your investment and ensure smooth execution.
Common Risks to Watch For:
Miscommunication: Inadequate requirements gathering or evolving client expectations can derail planning. Clear documentation and regular check-ins reduce confusion.
External Factors: Market fluctuations, supplier concerns, and geopolitical issues can impact timelines and budgets. Stay agile by building flexibility into contracts and planning.
Missed Deadlines: Inefficient processes or poor communication slow decisions and create bottlenecks. Using project management tools and setting internal milestones can keep teams aligned.
Financial Inaccuracy: Poor cost estimation or lax expense monitoring leads to overruns. Accurate forecasting and routine budget reviews help prevent surprises.
Scope Creep: Expanding objectives beyond the original plan strains resources and pushes deadlines. Establish a clear scope at the start, with a process for approving changes.
Technology Failures: Software glitches or hardware breakdowns can disrupt everything from registration to live presentations. Always have backup systems and support staff ready.
Compliance Issues: Especially in regulated sectors, noncompliance risks fines, delays, and reputational damage. Confirm requirements early and consult legal or compliance experts if needed.
By addressing these risks upfront, you safeguard not just
your conference logistics but also attendee satisfaction and long-term client
relationships.
Pro Tip: Create a “risk register” early in your planning process. List potential risks, rank them by likelihood and impact, and assign owners who will monitor and respond. Reviewing this register regularly ensures risks are visible, accountable, and manageable before they become full-blown problems.
“Business casual” can be one of the most confusing dress
codes to get right. According
to the newly updated Emily Post’s Business Etiquette (2025), today’s
professional environments offer so many style options that it’s easy to
misjudge the line between too formal and too relaxed.
The key? Strike a balance. Business casual isn’t about dressing down—it’s about dressing intentionally. Unless your organization has a clearly defined policy, let these modern etiquette-inspired guidelines help you navigate your next conference, meeting, or workplace event with confidence.
✅ Consider Wearing:
Clean, comfortable shoes such as loafers, flats, or minimal sneakers
Thicker t-shirts or knit tops in solid colors (no logos or tie-dye)
Dark-wash jeans or tailored pants in fabrics with some stretch
Cardigans, quarter-zip sweaters, or simple dresses with classic hemlines
Button-down shirts (if untucked, ensure the hem is designed for it)
Clothing that’s pressed and put-together to reflect a polished appearance
🚫 Avoid:
Flip-flops, overly athletic sneakers, or very high heels
Sheer fabrics, visible undergarments, or crop tops
Torn jeans, low-rise pants, shorts, or workout clothing
Hats worn indoors (unless for cultural or medical reasons)
Clothing that is overly tight, too casual, or wrinkled
Wearing a tie is not required—but if you do, make sure it complements a business-casual ensemble
PRO TIP: Business casual is about showing respect—for the event, the people around you, and yourself. When in doubt, elevate your outfit slightly. It’s easier to remove a blazer or jacket than to wish you’d brought one.
What to Wear When You Just Want to Be Comfortable and Casual
Let’s be honest—some days, you just want to feel comfortable.
Whether you’re traveling to a conference, working long hours on-site, or
attending a casual team meeting, it’s possible to dress in a way that
prioritizes comfort without sacrificing professionalism.
The key? Intentional casual. Choose soft, breathable
fabrics, structured silhouettes, and clean lines that still reflect your role
and respect the environment.
✔️ Smart Casual Staples for
Comfort-First Days:
Pants with polish: Try elastic-waist trousers, pull-on ankle pants, or ponte-knit pants that look tailored but feel like leggings.
Layered looks: Lightweight cardigans, drapey blazers, or zip-up knits offer versatility and ease without looking sloppy.
Simple tops: Go for solid-color tees or knits with a classic neckline and heavier-weight fabric—bonus points for a collar or slight detailing.
Shoes that move with you: Loafers, minimalist sneakers, or low-profile flats can deliver comfort while keeping your look grounded and intentional.
❌ Still a No (Even If It’s
Comfy):
Slippers or house shoes
Baggy hoodies, worn-out graphic tees
Leggings or sweatpants (unless layered smartly under a tunic or jacket)
✨ Final Thought:
Comfort and professionalism aren’t mutually exclusive. With
a little planning, you can dress in a way that feels good and sends the
right message. Think “Sunday comfort meets Monday polish”—that’s the sweet
spot.
Conferences can open doors to fresh ideas, valuable connections, and professional growth—but for introverts, they often come with the added challenge of overstimulation and social exhaustion. The good news? You can still make a meaningful impact at events without pretending to be someone you’re not. Here’s how to navigate conferences on your own terms and walk away feeling energized—not drained.
1. Pre-Plan Your Purpose Before you register—or definitely before you arrive—identify 1–2 clear goals. Are you looking to meet a potential collaborator? Learn about emerging trends? Reconnect with former colleagues? Having specific outcomes in mind not only reduces anxiety but also gives you a sense of purpose that guides how you spend your time and energy at the event.
2. Schedule Mindfully Introverts often recharge by stepping away from the crowd. So instead of filling your calendar wall-to-wall, leave intentional gaps in your schedule for breaks. Prioritize sessions or events that align most closely with your goals. It’s okay to skip the after-hours mixer or that third panel of the day—sometimes, less really is more.
3. Leverage One-on-One Interactions Large networking events can feel overwhelming. Instead, opt for smaller, more meaningful conversations. Use the conference app or attendee list to identify people you’d like to connect with, and schedule a quick coffee or chat between sessions. These quieter, focused interactions often lead to more authentic connections—and they’ll feel more natural for you.
4. Use Tech as a Buffer Many conferences now offer event apps or private social platforms—use them to your advantage. Posting a thoughtful comment on a session or messaging a fellow attendee ahead of time can make an in-person follow-up feel smoother. This “warm intro” approach reduces the pressure of starting conversations cold.
5. Reflect and Act Once the conference wraps, set aside time to review your notes, materials, and new contacts. Send quick, sincere follow-ups while the conversations are still fresh—this can be as simple as a LinkedIn connection request with a personalized message. Just as importantly, acknowledge your wins: the sessions you attended, the courage you showed, and the connections you made. Those small wins matter.
PRO TIP: Have a self-care plan in place. Whether it’s a solo dinner, a walk outside, or 10 minutes of quiet time between sessions, build in space to recharge. Protecting your energy isn’t selfish—it’s strategic. It helps you stay present and perform at your best, even in a high-stimulation environment.
Final Thought Being introverted doesn’t mean you can’t thrive at conferences—it just means you approach them differently. With a little planning and a lot of self-awareness, you can turn any event into a meaningful experience that works for you.
Planning a successful conference isn’t luck—it’s a formula.
From the initial strategy to post-event wrap-up, this framework helps planners
stay organized, efficient, and focused on results.
Here’s a step-by-step breakdown:
1. Define Your Goals and Audience Every successful
conference starts with clarity. What do you want attendees to walk away with—a
new skill, insight, connection, or experience? Is your focus on education,
networking, brand awareness, or all of the above? Once your goals are clear,
define your audience: are they industry veterans, first-time attendees,
executives, or students? Understanding both your purpose and your people helps
shape every decision that follows—from content to venue to marketing tone.
2. Build a Budget Budgeting is more
than crunching numbers—it’s about anticipating needs and building flexibility.
Outline both fixed costs (venue rental, insurance, staffing) and variable costs
(F&B, print materials, speaker fees). Don’t forget hidden line items like
Wi-Fi upgrades or accessibility services. Consider seeking sponsors or in-kind
partners to offset costs or elevate the experience. A good budget isn’t
static—review and adjust it regularly as plans evolve.
3. Choose the Right Venue The venue sets the
tone. Choose a location that aligns with your goals and is convenient for your
audience—think about proximity to transportation, ADA accessibility, and
overall vibe. Does the space support your session formats (keynotes, breakouts,
exhibit areas)? Check calendars to avoid conflicts with major holidays or
competing industry events. Flexibility in your preferred dates can also give
you negotiating power on rates and concessions.
4. Assemble a Great Team You can’t do it
alone—and you shouldn’t try. Build a team with complementary strengths and
clear responsibilities. Event leads, content coordinators, registration
managers, sponsor liaisons, and tech support all play a role. Set expectations
early, empower team members with decision-making authority, and create
communication channels that keep everyone aligned. A great team not only shares
the workload but also brings ideas and problem-solving energy to the table.
5. Create a Project Timeline Time is your most
valuable planning asset. Build a master planning timeline with major milestones
and key deadlines—from venue booking to speaker confirmations to signage
printing. Use project management tools to assign tasks, monitor progress, and
catch bottlenecks early. A visual calendar helps everyone see what’s coming
next—and ensures nothing slips through the cracks.
6. Handle Logistics Logistics make or
break the attendee experience. Think big (stage design, catering, registration
systems) and small (charging stations, dietary needs, signage fonts). Is there
wayfinding for first-timers? Is your event app intuitive? Are emergency protocols
in place? Always do a site visit if possible—and think like an attendee from
arrival to departure. Pro tip: create a logistics run-of-show for your team to
reference on event day.
7. Promote the Conference Even the best event
needs a push. Start marketing early—build a timeline that includes
save-the-dates, registration launches, speaker spotlights, and final
countdowns. Use email campaigns, social media, partnerships, and industry
listings. Highlight what’s unique: your speakers, networking opportunities,
destination appeal, or early-bird pricing. Keep your messaging consistent and
visually cohesive, and make sure your registration process is mobile-friendly
and friction-free.
8. Showtime! It’s game day—but
even with the best plan, surprises happen. Keep communication flowing with your
team, vendors, and volunteers. Arrive early to walk the space, test equipment,
and welcome early birds. Have a printed contact list and quick problem-solving
tools at hand. Most importantly, stay calm and responsive—your energy sets the
tone. Greet attendees, check in with speakers, and be ready to pivot with
grace.
9. Post-Event Evaluation The conference may
be over, but your learning isn’t. Compare outcomes against your original goals:
Did you hit your registration target? How was session attendance and
engagement? What did your surveys reveal? Collect both quantitative metrics and
anecdotal feedback. Share results with stakeholders, recognize team efforts,
and document insights for future planning. A thoughtful post-mortem makes every
event better than the last.
PRO TIP 📅 Start with your date, then work backwards. Anchor your timeline to your event date and map out every milestone (like speaker confirmations, marketing pushes, and registration deadlines). It’s the fastest way to spot and avoid bottlenecks.
Even when you’re on vacation, you’re still a planner at heart.
And sometimes, the best event inspiration comes when you’re
not at a conference at all.
This summer, pay attention to how it feels to be the guest.
From the moment you check into a hotel to the little details that leave a
lasting impression, there are plenty of lessons to bring home with you.
Here are a few worth noting:
✦ The Power of a Thoughtful
Welcome
A chilled towel, a handwritten note, or even a friendly
smile at the front desk—small gestures set the tone. Think about the first five
minutes of your attendee experience. What’s the emotional impression you want
to create?
✦ Seamless = Memorable
When things “just work,” people notice. Clear signage, mobile check-in, and on-demand transportation—it’s often the behind-the-scenes logistics that create a feeling of ease. Consider where your event could reduce friction or confusion.
✦ Hospitality Is Personal
As guests, we remember people who made us feel seen. A staff
member remembering your name, a server who made a thoughtful
recommendation—it’s human connection that makes a difference. Is your event
staff empowered to do the same?
✦ Experiences Over Extras
What makes a moment feel special? It’s not always the
big splash—it’s the well-chosen details: a local tasting, a surprise sunset
toast, a quiet lounge space to decompress. One or two curated touches can
elevate the entire event experience.
✦ Reflection Is a Feedback Tool
When you’re traveling, you’re collecting your own version of a post-event survey—without even realizing it. What delighted you? What made you feel welcome? What would you change?
Even when you’re off the clock, you’re collecting
inspiration. Let your guest experiences fuel your next great event.
PRO TIP: 🌟 Keep a “Guest Journal” while traveling. Jot down standout details (good and bad!) from your experiences. When planning season picks up again, you’ll have a goldmine of fresh ideas ready to go.
How well did your event meet attendee expectations? Don’t
guess—ask. Surveys are essential tools to evaluate performance and unlock
insights for future planning.
Platforms like SurveyMonkey and SmartSurvey make it easy to craft questions that yield real value. Focus your survey on core areas like:
Session content and speaker quality
Networking opportunities
Logistics and venue satisfaction
Accommodation and travel experience
Be sure to include open-ended questions to understand the
“why” behind the responses. What did attendees like or dislike? Was there a
standout moment—or a recurring pain point?
Keep the survey concise and purposeful. Consider segmenting responses by attendee type or role to spot patterns across different audience groups.
PRO TIP: 📊 Keep it short & mobile-friendly. Limit your survey to 8–10 questions max—ideally something that takes 2 minutes or less to complete on a phone. You’ll get more responses and higher-quality data.
Insight starts with inquiry—so make your survey count.
Feedback is only powerful when it leads to action.
Surveys are only half the battle—what you do with the
responses is what drives meaningful change.
Start by categorizing your feedback. Combine quantitative
data (ratings, scores) with qualitative input (open comments) and segment by
attendee type to better understand different perspectives.
Then, analyze for patterns:
What consistently earned praise?
Where did you fall short?
Are there repeat issues year over year?
Once analyzed, share the findings internally and develop an
action plan. Whether it’s improving signage, adding more networking breaks, or
refining content tracks—turn insight into improvement.
Importantly, don’t stop there. Implement changes, then
follow up with your next audience to evaluate whether those efforts made a
difference.
PRO TIP: Tag and categorize open-ended responses. Use attendee type, session attended, or job title to group feedback. You’ll uncover patterns faster—and make improvements that actually matter to your audience.
Let feedback become the fuel for smarter, more successful events.