Our Safety and Well-Being Promise builds upon Cheeca’s already high standards of housekeeping, food & beverage and overall hygiene where Cheeca uses the highest-grade cleaning products and enhanced safety protocols are currently in place. The goal with the Safety and Well-Being Promise is to serve as both an assurance and a promise that the well-being and safety of our guests and team members is our number one priority. The Safety and Well-Being Promise focuses on three key pillars: Prevention. Cleanliness. Reducing Contact. During your stay, you will experience a heightened focus throughout our entire hotel – public areas, guest rooms, restaurants, bars and outlets.

PREVENTION

Masks & Gloves

• Team members will wear masks & gloves for safety and prevention

Temperature Checks

• As an additional precaution all team members will have temperatures taken daily with infrared, touchless thermometers

Plexi-Shield Protective Screens

• Shield protectors have been added to applicable areas including front desk stations, reception desks, host stands and retail outlets

Social Distancing

• Team members at hotels will follow and enforce social distancing policies and procedures
• Additional signage across hotels will remind guest and team members of practicing social distancing
• Common areas have been re-arranged to follow adequate social distancing practices
• Restaurant and bar seating have also been re-arranged to follow social distancing guidelines

CLEANLINESS

Disinfecting & Sanitation Technology

• Antimicrobial fogging sanitizing & cleaning systems will be used in all guest rooms, common areas including elevators, meeting areas, pool, bathrooms, retail, spa and F&B outlets
• UV light cleaning technology will be used to sanitize all room keys, key card packets and credit cards

Hand Sanitizer Dispensers

• Hand sanitizer dispensers have been added around the hotel (indoor & outdoor) and the back of house

Sanitizing Wipes in All Guest Rooms

• All guest rooms will offer individual packet(s) of sanitizing wipes as an additional amenity

Housekeeping Services

• Housekeeping services will only be provided upon request; additional towels and amenities are also available upon request
• Guest rooms will remain vacant a minimum of 48 hours (based on occupancy); before guest room becomes occupied

Clean & Clean More

• Additional guest room sanitation and cleaning procedures are also being applied to cleanliness guidelines
• Hotel have increased the frequency of cleaning public areas including but not limited to high traffic and touch areas

REDUCE CONTACT

Guest Rooms

• All non-essential items have been removed from guest rooms including but not limited to decorative pillows, magazines, compendiums, pens, paper, etc.
• Glassware has been replaced with disposable & sealed paper cups
• Turndown service will not be offered

Food & Beverage

• The resort may only offer food & beverage solely as a “to-go” style, using only disposable serve ware.    
• In-room dining will be served “to-go” style, using disposable serve ware and delivered to the guestroom door or available for pick-up 
• Where possible menus will be displayed on guest-room TV’s along with website. Disposable menus available for all outlets and in-room dining

Touchless Dispensers – Soap and Paper Towels in Restrooms

• Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms

Additional Guidelines Include

• No kids activities/kids camp offered
• Spa services will be offered on a limited basis and by appointment only per local governance
• Group fitness classes may be offered on a limited basis based on local governance. 

For more information about your visit, please contact us by phone: (305) 664-4651 or email: info@cheeca.com

*Individual item restrictions may apply