ConventionPlanit invites you to join the upcoming IMEX America hosted buyer group of our partners, Susan Sarfati and Liz Jackson. Connect – Learn – Contract. US and Canadian buyers of meeting location services will benefit from 2 days of a complimentary in-person trade show plus a full day of education earning certification points. IMEX America will cover your coach air fare, hotel expense and Las Vegas airport shuttle service. We’re hoping the world will be a safe environment by November and we can get back to work booking the events we have missed so much during the pandemic! See you in Las Vegas!
purpose-built venue strengthens its market leadership position
KUALA LUMPUR, 24 November 2020 – The Kuala
Lumpur Convention Centre (the Centre) was recently voted as Malaysia’s Best
Convention Centre 2020 by leading travel and business events industry players
in the inaugural World Mice AwardsTM 2020, retaining its market leadership
This recognition came on the back of another industry award, ICCA Best
Marketing Award 2020 – Recognising Leadership in Transformation, earlier this month.
The Centre’s General Manager, Alan Pryor said, “We are truly delighted to
receive this honour from World Mice AwardsTM. This reinforces our commitment to
forge ahead in a spirit of positivity and resilience to progress business
recovery and to remain our clients’ preferred business events partner. We
regard this award as an encouragement amidst this very challenging year and as
an inspiration to continue all our efforts as Malaysia’s leading venue. We
would also like to congratulate our fellow winners, One World Hotel for Best
MICE Hotel and MEvents for Best MICE Organiser.”
World’s leading MICE brands were selected and nominated in a year-long process
followed by a period of voting by travel industry professionals and the public.
The nominee gaining the most votes in a category was determined as the winner.
Pryor concluded, “We applaud World MICE Awards’ initiative to recognise the
leaders of our industry. It is much needed to keep the industry’s morale up
during such turbulent times and this programme has definitely succeeded in this
Aimed to raise the standards within the business events industry by recognising
and rewarding organisations that are leaders in their field, World Mice
AwardsTM was developed with a mission to serve as the definitive benchmark of
excellence, and help foster a new era of growth, innovation and best practice
on a global scale. World Mice AwardsTM is the sister event of World Travel
AwardsTM which was launched in 1994.
For all the latest news, visit the Centre’s Newsroom at
www.klccconventioncentre.com or follow on social media (Facebook –
@klccconventioncentre, LinkedIn – Kuala Lumpur Convention Centre, Twitter –
@klccconvention and Instagram – @klccconventioncentre).
KUALA LUMPUR, 11 November 2020 – The Kuala
Lumpur Convention Centre’s Director of Global Business Development &
Marketing has been elected to the International Congress and Convention
Association (ICCA) Board of Directors representing the Venue Sector, at the
59th ICCA General Assembly recently.
On her new role at ICCA, Angeline said, “First and foremost, I would like to
congratulate James Rees, ICCA President, on another leadership term as well as
all re-elected and new ICCA Board Members. I am looking forward to continuing
the efforts and hard work of the outgoing venue sector representative Anja Stas
and very much look forward to working with Jonas Scharf who will be serving
another term jointly representing the venue sector.”
“As a Board Member and representative of the Venue Sector, I am committed to
driving collective momentum to pioneer business and economic recovery to keep
our industry transforming and transacting, and to contribute and grow ICCA’s
engagement platform across our industry supply chain and to strengthen ICCA’s
membership so we can deliver more value to members.
“Of great relevance to me is for venues to be vocal and demonstrate the value
they provide as social and economic drivers, we need to communicate the value
of venues as important infrastructure assets to cities and communities. We need
to keep our venues operating and delivering business events and ascertain what
relevant information and support we can share as a sector to advance our
recovery and progressive transformation,” concluded Angeline.
Her key areas of expertise are in global business development and acquisition,
strategic marketing and organisational and destination growth initiatives as
well as partnership and alliance engagement models, having worked extensively
in both the public and private sector.
Alan Pryor, General Manager of Kuala Lumpur Convention Centre added, “On behalf
of the Centre, we would like to extend our heartiest congratulations. Her
leadership attributes, commitment and passion towards our industry is highly
respected by her peers. Her appointment is a direct reflection of the
charismatic team of experts that is part of the Centre and the ASM Global
network. Angeline’s appointment is a recognition for the Centre and an
inspiration to all our team members to be steadfast and passionate in their
Rod Pilbeam, Chief Operating Officer Asia-Pacific, ASM Global commended,
“During her time at the Kuala Lumpur Convention Centre, Angeline has regularly
evolved the marketing strategy to ensure the continuing success of the Centre
as a leader in Asia. Angeline has also been a valued contributor to our combined
group initiatives including our Advantage program around our Asia-Pacific
centres. Her experience in looking beyond just her home venue will stand her in
great stead in making a contribution to our whole industry, particularly in the
areas of data and knowledge about our business that we look for ICCA to bring
Displaying their unique brand of personalized service to the
meetings industry, Visit Anchorage recently held a series of Zoom discussions
on how their destination is coping with and addressing the challenges posed by
the Covid-19 pandemic. 2020 was forecast to be a banner year for Visit
Anchorage with an economic impact of 90 to 100 million in annual meetings
revenue. Fortunately, 78 million of this expected income has moved to future
Their presentations began with D.C. planners, 100% of whom
are working from home. 30% of those attending were also open to in person
meetings with suppliers. Close to 50 planners attended the webinar led by David
Kasser, V.P. of Sales and Shelli Stanton, Convention Sales Manager. They were
joined by a panel of industry partners from the “A-Team” of organizations
representing Anchorage’s dynamic meetings and conventions task force. Included
were Alex Wong – Hotel Captain Cook, Kate Sprout – Hilton Anchorage, Gemma
Hawley – Alaska Airlines, Alyeska Hotel – Chris Block and Phyllis Rice –
William A. Egan Civic & Convention Center & Dena’ina Civic &
Predictably, much of the agenda was given over to the
various safety protocols and related mandates in place by the city to make
organizers feel comfortable about choosing Anchorage as a viable meeting
destination. Each sales manager also discussed the ways their individual
businesses were adhering to CDC and local procedures.
But then Visit Anchorage took it one step further by being
the first organization to actually host an in-person event in the city since
February with the successful execution of their July monthly membership
luncheon. Normally 75 to 150 members participate in this event. This time, 75
actually attended the luncheon demonstrating that networking is
still important – especially in times of crisis. And when queried as to whether
or not they felt safe enough to be present at a future monthly luncheon, 95% of
those attending voted yes.
As always with Visit Anchorage, this was a two way
conversation between the CVB and their clients. So, the panel ended the session
by addressing inquiries submitted by the attendees prior to the event. These
questions revealed the following:
“Hybrid” will remain a component of most
meetings moving forward
Covid-type clauses will need to be part of all
Creativity and flexibility will be the key words
in any conversations between planner and supplier
More about Visit Anchorage at https://www.anchorage.net/meetings/
Delta, like all airlines, faces a very real, very big challenge. Right now, the vast majority of people aren’t that interested in climbing onto an airplane with 100 people they don’t know for a few hours.
It turns out that traveling isn’t as bad as you think it would be. But that doesn’t mean it isn’t very different. For example, when I flew to New York City last month, I had no idea what to expect. Even as a fairly regular traveler during “normal” times, I had more anxiety about getting on a plane than I ever had before.
That’s entirely natural considering that most people don’t like the “unknown.” We tend to avoid uncertainty as much as possible. Flying simply involves too many variables out of our control for most of us to take what seems like an unnecessary risk during a pandemic.
But if you’re Delta, that’s bad news. In fact, it’s very expensive bad news. As a result, the company has made an extraordinary effort to keep passengers and crew members safe.
In an interview with MSNBC’s Stephanie Ruhle at The Atlantic Festival, Delta’s CEO made clear the cost of COVID-19 to the airline’s business:
We’re flying today at a 60 percent load factor cap. So that means 40 percent of the seats we fly, we are deliberately not filling and not selling. That is not cheap. But the more important decision we make is we gotta put people over profits. And we know that instilling confidence in our customers, as well as our own employees, is job number one. That’s our priority right now.
I’d much rather people remember Delta as the company that took care of them through the pandemic… Customers are making a decisions about who Delta is by the values that we put out on display.
All of that is great, but the key here is “instilling confidence.” None of the rest of it matters if people are too anxious or afraid to do business with your company. To that end, Delta has a brilliant strategy for providing information for customers: Instagram. This morning, I was swiping through my feed, when I came across the following post.
If you tap on it, it reveals individual profiles for each of the different steps the company is taking to make the boarding process safer. If you select one of those profiles, they provide additional information. For example, if you tap on the Customer.Face.Masks profile, it explains:
For everyone’s safety, customers must wear a mask or face covering, and extra masks and Care Kits will be available if you need one. Those with underlying conditions who can’t wear a mask or face covering are required to complete a “Clearance-To-Fly” process before being permitted to travel.
Think about that for a moment. Delta took the time to create a dozen Instagram profiles so that it could better communicate with its followers. Sure, you can argue that Delta has plenty of resources and staff to do this. That’s definitely true. But the thought behind this makes it effective for two reasons.
The first is that it helps create expectations. In that example about face masks, it provides a potential traveler with all of the information they need to know about what is required of them. It even details the process if a passenger has an issue with wearing a mask. (As a side-note, Delta’s CEO says the company has already put 350 people on a no-fly list for refusing to wear masks.)
The second reason I think this is so effective is that it’s not just about creating expectations for someone who has already decided to travel. In my article describing my flight last month, I explained the steps the company is taking to do just that. In a statement, Delta told me, “Our community management team has been highly engaged and very responsive with customers to help increase confidence and reduce anxiety.”
This, on the other hand, is meant to reach people who haven’t decided to travel. It wasn’t on their website or in an email. It was on Instagram. Remember Instagram, that place where we all used to share images of the cool places we visited when we traveled? Delta clearly wants us to get back to that, which is why the fact that it ran this content there is so effective.
Delta is meeting travelers who have a sense of wanderlust where they are, and is helping them better understand the effort the company is taking to keep everyone safe. That, in turn, helps to reduce the anxiety and uncertainty around travel.
None of that is easy, especially now. And, it doesn’t mean people are going to suddenly start buying plane tickets. This, however, is a creative and interactive way to create expectations. In fact, I think it’s brilliant.
The inaugural Beautylife Bonanza will provide Malaysians with
great value and irresistible package deals from an extensive range of beauty
and lifestyle brands.
For all the cat lovers out there, Ekspo Kucing, the largest
feline-related exhibition in Malaysia, will be a must visit. With lots of great
deals, massive promotions, giveaways and savings of up to 80%, this is one
exhibition that your furry friends don’t want you to miss!
Both exhibitions offer free admission and will be taking
place in a hygienic, controlled and secure environment with stringent safety
and security measures in place, which
are in line with the approved Malaysian National Security Council Standard
Operating Procedures (SOPs).
to the Centre’s General Manager, Alan Pryor, “Is it great to be welcoming consumer
exhibitions back to the Centre and we are pleased to be kicking off with these
two fun events. Being able to host exhibitions again is a testament to the hard
work and dedication of Malaysia’s Frontliners and Government in combatting
Covid-19 in the country.”
the visitor experience, the Centre’s Café 88 conveniently located on the Ground
Level in the Centre Core will also be open for guests to savour true Malaysian
tastes to grab and go or relax and enjoy local favourites with a spectacular
view of the PETRONAS Twin Towers overlooking the KLCC Park. With many delicious
and affordable dishes, it is the purr-fect place to take a break when attending
events at the Centre.
continued, “Since we reopened
our doors on 1 July, we are grateful to have safely and successfully hosted 84
events – two conventions, two entertainment events and 80 meetings and events
(up to 25 September). We have been working tirelessly to restore consumer
confidence in events and are starting to see signs of recovery, with 10
exhibitions (trade and consumer) in the pipeline for the rest of 2020.”
Leeuwenburgh, Country General Manager – Malaysia, Informa Markets (Organiser of
Beautylife Bonanza) shared, “We are excited and ready to bring our trade shows
back in the new normal and are happy to be hosting the inaugural Beautylife
Bonanza at the Kuala Lumpur Convention Centre.”
“As part of
our commitment to being a socially responsible organisation, we always aim to
do more for the betterment of life in the societies we operate in while
providing our customers the best possible solutions for their business. This is
why we have themed this year’s event ‘Giving Back to Community’ to help
alleviate the impact on the underprivileged community and to achieve and
maintain a sustainable livelihood through economic opportunities. So, we hope
to see a great turn out from the community to support these organisations,” he
While the 14-day quarantine for US inbound arrivals remains in place, Great Britain is one of only a few destinations in Europe that Americans can actually enter. The UK Government re-evaluates the travel advisories every three weeks. For the latest details, be sure to check the guidelines on GOV.UK. The new ‘We’re Good To Go’ industry standard has been a success with 38,000+ applications from UK businesses received. The “We’re Good To Go” mark signals that a tourismand hospitality business has adapted their operations in line with respective Government and public health guidance and has a COVID-19 risk assessment in place to aid staff training, social distancing and cleanliness. Go to https://goodtogo.visitbritain.com/discover to view our new interactive map showing all the businesses which have received the mark, so you can plan your client’s trips with ease.
Anchorage is known for its larger-than-life landscapes and cyclical natural splendor — from teeming summer salmon runs to the winter northern lights. Now the city’s vibrant hospitality sector is taking Alaska-sized steps to keep it all safe and open for business.
Convention centers are protected by
VenueShield, an industry-leading set of safety and sanitation protocols. Local
hotels follow enhanced cleaning programs, and meeting venues offer spacious new
room layouts. New outdoor dining areas and pedestrian-only zones give guests
more space to keep a social distance while enjoying the city. Proactive
measures like pre-travel testing requirements and mandatory facemask use in
indoor public spaces further help protect community health, bolstering visitor
These new practices and procedures help keep
the city safe for guests looking to experience the timeless wonder that makes
Alaska so unique: the snow-capped mountain peaks, the long summer days, and the
beluga whales riding the tide up Turnagain Arm. In Anchorage, the best things
always return — and when the time comes to gather again, Anchorage awaits.
During the COVID-19 pandemic, the The U.S. Virgin Islands (USVI) Department of Tourism has remained committed to protecting the health and safety of our residents and visitors, and we continue to be guided by public health experts in order to minimize the spread of the virus and to make prudent decisions concerning the management of our tourism sector.
Like every other destination affected by this crisis, we are actively looking forward to and planning for the eventual resumption of tourism activity. We greatly value our partnerships with all our colleagues in the meetings and events sector. Our local MICE stakeholders have been using this “down” time to refresh and enhance their product offerings and to ensure that each property, venue or activity is fully prepared and equipped to provide a safe, healthy and exceptional experience to arriving guests. This is a coordinated, integrated effort between local USVI government agencies, tourism stakeholders and organizations including the U.S. Virgin Islands Hotel & Tourism Association.
Until our MICE offerings are fully reopened, the Department of Tourism continues to engage with its various audiences to share the beauty and appeal of the Virgin Islands and to encourage safe public health practices, including social distancing.
We remain fully committed to meeting your business needs once this health crisis has abated. When we are assured that the Territory is equipped and ready with all testing and containment protocols recommended by public health experts and our local authorities, we stand ready to work with you to welcome your groups back to the beautiful U.S. Virgin Islands, where a truly wonderful experience awaits your clients.
Twists and turns in your voice and the experience you provide will make your live stream an adventure. Start with the beat of their favorite drummer and you’ll breathe life into your virtual experience. New ConventionPlanit.com supplier member Ben Corey, CEO and Lead Digital Entertainer with Stream Variety, offers advice on livening up a virtual meeting. Read on for part 2 of this new series.
1. Speed up the pulse with music – THEIR music.
Nothing dials up excitement like people’s favorite music! Ask participants to turn up their favorite songs while waiting for the virtual event to begin. “Start the event on your own terms, by playing your own favorite music.” All of my performances feature preshow music because of how well it gets people going.
2. Engage with your voice.
Let’s face it – on screen, it’s half of what you’ve got! Avoid sounding monotone or that news video in the next window over will pull your audience away. Practice varying the pitch, rate, and volume of your voice to pull your audience in while also non-verbally signaling your credibility. Ex: speak softly on a key point so your audience leans in, then, when they least expect it, pop your voice to deliver an exciting detail.
3. Keep them on their toes.
Incorporate continuous surprises into the stream that they would never see coming. For example, beam Ben Franklin in to deliver a motivational on theme message.
Ben Corey provides consulting and support to help you launch successful digital tradeshows, innovative online networking events, and conferences. He provides a complete roster of sponsorable streaming entertainment. Contact Ben Corey directly at Stream Variety to learn more.